Shipping policy

Shipping Policy

Where we ship

We ship worldwide. Orders are fulfilled by our manufacturing and logistics partners, most of which are based in China, and ship directly to you.

Shipping rates

  • Free tracked delivery to the United States, Canada, the United Kingdom and Australia. Bermuda and the Caribbean: $4.99 per order. All other countries: $9.99 per order. The exact rate is shown at checkout before you pay, and there is no minimum order.

Processing time

Orders are processed within 3 to 7 business days of payment. You will get a confirmation email when your order is placed, and a second email with tracking once it ships.

Delivery time

Delivery estimates run from the date your order ships, not the date you order:

  • United States: 8 to 18 business days
  • Canada, United Kingdom, Australia: 10 to 20 business days
  • Bermuda and the Caribbean: 12 to 25 business days
  • Rest of world: 15 to30 business days

Because our items ship from overseas, delivery is slower than a domestic retailer. We would rather tell you that up front than surprise you after you have paid. Customs inspection, peak season (November to January, and Chinese New Year) and weather can add time beyond these ranges.

Tracking

Every order ships with tracking. Tracking can take 3 to 7 days to show its first scan, and may go quiet for several days while the parcel moves between countries. That is normal and does not mean the parcel is lost.

Customs, duties and taxes

Prices at checkout do not include import duties or taxes. If your country charges duty or import VAT on your order, you are responsible for paying it. We cannot predict these charges or refund them, and we cannot mark parcels as gifts or under-declare their value.

Split shipments

If you order several items they may arrive in separate parcels on different days, at no extra cost to you. Each parcel gets its own tracking number.

Wrong or incomplete address

Please check your shipping address carefully at checkout. If an order is returned to us or lost because the address was wrong or incomplete, we can reship it once you cover the shipping cost again.

Lost or badly delayed parcels

If your order has not arrived 45 days after it shipped, email us at consultantvilarece@gmail.com and we will investigate. If the parcel cannot be located, we will replace it or refund you in full.